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REFUND POLICY

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RETURNS
We take pride in the quality of our shoes. Our policy lasts 28 days. If you bought your shoes from our website and wish to exchange them, we will be happy to do so within 28 days of receipt. If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

If you bought your Shooshoos™ from a retailer, please contact that retailer for assistance. We are only able to accept exchanges for orders bought through this website.

Gift cards are non-returnable or refundable.

To complete your return, we require a receipt or proof of purchase.

EXCHANGES
We will accept any exchanges on item(s) provided the item is returned new (unworn) and in original packaging including tags. Returns that are not in the original state will be returned to the customer and no exchange or refund will be provided.

DAMAGED ITEMS
Where possible items will be repaired or replaced for the same product in the same size and colours, subject to availability. If it cannot be repaired or replaced a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty.

REFUNDS
If the damaged item is due to a factory fault, we will repair/ replace the item in the same size and style (subject to availability) at no cost to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

HOW DO I RETURN OR EXCHANGE MY SHOOSHOOS?

If you need to exchange an item, please contact us. Please note that you are responsible for all the postage fees. If there is a manufacturing defect, we will refund the postage fees to you.

Please forward the product and information to:

Shooshoos c/o Cherryville Public Warehouse
600 West Academy Street
PO Box 400
Cherryville, NC
28021

Please include in your return:

1. A copy of your receipt or pertinent information (your name, address & phone number)
2. Notation of your request for exchange

We will handle per your instruction immediately.

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